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You are here: Support > Knowledgebase > Pre-Sales Questions > Do you have a money-back guarantee?

Do you have a money-back guarantee?

Yes, we do. As mentioned in our Terms of Service, FamiliarHosting offers 14 day money back guarantee if you are not satisfied with our service. The refund is processed within 48 hours. This includes all hosting plans. Customers on yearly plans can cancel within 14 days of account set up, the entire amount will be refunded. If the cancelation is after 14 days from the date of account set-up, you will not be refunded for any unused day(s)/week(s)/month(s)/year(s) that you have paid in advance for. Please note that money-back guarantee is offered only to new clients.



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